Contact centres
- Problem
- Many conversations, inconsistent documentation and heavy after-call work.
- Benefit
- Automatic summaries, tasks and hand-off to the right team.
- Typical pilot
- 30 days with 2 teams, 500 test cases and synthetic sample data.
For businesses
Structured cases for communication-heavy teams.
From the contact centre to BPO providers: Anrufstelle.de supports intake, documentation and forwarding — with an audit log and clear ownership.
Insurance
- Problem
- Claims arrive across many channels; data quality at first capture is uneven.
- Benefit
- Structured first intake with mandatory fields, plausibility prompts and hand-off to claims handling.
- Typical pilot
- 30 days in a single product line with a controlled case selection.
Logistics
- Problem
- Dispatch receives status updates from phone, email and driver apps in parallel.
- Benefit
- A single unified case view with clear escalation when delays occur.
- Typical pilot
- 30 days on one route with defined KPIs.
Security services
- Problem
- On-call duty requires complete documentation and rapid hand-off.
- Benefit
- Structured situation reports, role-based routing and a per-shift audit log.
- Typical pilot
- 30 days across a cluster of sites with human approval.
Energy utilities
- Problem
- Fault reports from customer hotlines, the app and B2B channels need prioritising.
- Benefit
- Unified intake with category, region and a suggested owner.
- Typical pilot
- 30 days for one service region with synthetic load scenarios.
Hospitals
- Problem
- Non-medical enquiries tie up wards and service centres.
- Benefit
- Case intake for appointment requests, call-back requests and administrative topics.
- Typical pilot
- 30 days in an administrative area — with no medical decision logic.
Customer service
- Problem
- High call volumes, incomplete tickets and lengthy after-call work.
- Benefit
- AI summaries, tasks and suggested replies — with human approval.
- Typical pilot
- 30 days for one product area with clear success metrics.
BPO providers
- Problem
- Multiple tenants, different processes and high reporting pressure.
- Benefit
- Multi-tenant case centre with configurable templates and reporting.
- Typical pilot
- 30 days with one tenant and a defined hand-off into core processes.