Product
How Anrufstelle.de works.
Seven clear steps from incoming contact to a documented case — supported by modules for the case centre, transcription, summarisation, routing and audit.
- 1
Contact arrives
Phone call, SMS, web form or internal report.
- 2
Capture
The system opens a case and stores source, time, channel and context.
- 3
Transcript
When enabled, spoken content is converted into text.
- 4
Structuring
AI extracts a summary, facts, open questions, urgency and next actions.
- 5
Routing
The case is forwarded to the appropriate person, team or role.
- 6
Approval
Sensitive decisions stay with humans. AI suggestions can be accepted, edited or rejected.
- 7
Audit
Every change, notification and decision is logged so the trail can be reconstructed.
Contact arrives
Phone call, SMS, web form or internal report.
Capture
The system opens a case and stores source, time, channel and context.
Transcript
When enabled, spoken content is converted into text.
Structuring
AI extracts a summary, facts, open questions, urgency and next actions.
Routing
The case is forwarded to the appropriate person, team or role.
Approval
Sensitive decisions stay with humans. AI suggestions can be accepted, edited or rejected.
Audit
Every change, notification and decision is logged so the trail can be reconstructed.
Modules
Building blocks for structured communication.
Case centre
Single overview of every case with status, priority and ownership.
Live transcript
Optional real-time transcription with speaker recognition.
AI summary
Structured facts, open questions and suggested next steps.
Tasks & ownership
Clear accountability for every case and task.
Notifications
Push, email and SMS — with minimal content on sensitive cases.
Audit log
Complete record of every action and approval.
Roles & permissions
Fine-grained access at tenant, team and case level.
Integrations
Connects to telephony, ticketing, CRM and line-of-business systems.
Reporting
Reports on handling time, documentation quality and task flow.
Pilot mode
Limited scope, synthetic test data and a structured wrap-up review.