For public-sector organisations
Case intake that keeps humans in control.
Anrufstelle.de supports public-sector organisations with structured intake, prioritisation and forwarding of enquiries. The solution is designed for controlled pilots, citizen helplines, service centres and internal administrative processes — not as an autonomous replacement for sovereign decisions.
Municipal citizen helplines
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
115-style service processes
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
Municipal utilities and suppliers
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
Public hospitals
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
Administrative hotlines
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
Internal on-call and situational communication
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
Documentation support adjacent to crisis and welfare lines
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
Non-emergency routing processes
Pilot operation with limited scope, clearly defined roles and no automated final decisions.
Guiding principles for public-sector use.
We assume that sensitive decisions are made by people. The system delivers structure, documentation and transparency.
Human approval
Data protection review
Multi-tenant architecture
Traceable logging