Pilot
A 30-day pilot project.
A clearly scoped use case, synthetic test data and a measurable wrap-up review — with human approval at every sensitive step.
Step 1
Week 1
Select the use case, define pilot boundaries and prepare synthetic test data.
Step 2
Week 2
Configure the frontend demo, case centre, roles and example processes.
Step 3
Week 3
Test the call, form and notification flow with test data.
Step 4
Week 4
Review: handling time, documentation quality, routing errors and user feedback.
The KPIs we ask to be measured against.
- Time to capture
- Share of fully documented cases
- Average after-call work time
- Open tasks per case
- Notification errors
- User satisfaction
- Corrections applied to AI summaries