Use cases
Where Anrufstelle.de is being piloted today.
We focus on processes where intake, documentation and forwarding are the real bottleneck — not on sovereign or emergency decisions.
Private sector
- Contact centres & customer service
- Insurance & claims intake
- Logistics & dispatch
- Security services & on-call duty
- Energy utilities & fault reporting
- Private clinics & healthcare providers
- BPO providers
Public sector
- Municipal citizen helplines
- 115-style service processes
- Municipal utilities & public suppliers
- Public hospitals
- Administrative hotlines
- On-call and situational documentation
- Non-emergency routing processes